Each has its own knowledge
One agent's materials never end up in another's answers. The café assistant won't answer about shoe delivery, even if both live in the same dashboard.
One platform — several agents for different tasks
The role determines what the agent does and where it works. You describe the task in words — the platform builds an agent for it: one takes bookings, another handles customer questions, a third works with candidates.
Sales
A sales manager who works around the clock
A request at 3 AM waits until morning, and by morning the person has already written to a competitor. At peak times a manager physically can't reply to everyone, and the hottest leads sit in the queue next to random ones.
What it does
- Replies right away — at 3 AM just like at 10 AM
- Asks what exactly is needed and keeps clarifying until it's clear
- Talks about your product in your words — from your materials, no scripts
- Collects name, phone and email and hands the manager a ready-to-go customer
- Adds the contact to a Google Sheet or SkyService CRM
For: online stores, agencies, education projects, real estate, B2B — anywhere with a steady flow of inbound requests.
Support
Support that never gets tired and has no queue
Eight out of ten requests are the same five questions: status, terms, returns, delivery, hours. Someone answers them every day, and there's no time left for the hard cases they're actually needed for.
What it does
- Answers common requests instantly — no queue, no waiting
- Knows your product, terms and return policy from your materials
- Checks order or delivery status if you've given it access to your system
- Talks like a person, not a robot reading a script
- Calls in a live operator when the customer asks or the question goes beyond its scope
For: e-commerce, service companies, SaaS — anywhere with a steady stream of repetitive requests.
Appointments
A receptionist who never takes a day off
Customers want to book when it suits them — in the evening, on weekends, between errands. The receptionist works set hours, and between those two schedules fall missed calls and customers who never got booked.
What it does
- Takes bookings any time — the customer writes whenever they like, the agent replies right away
- Clarifies the service, time, and stylist
- Checks free time in your calendar — Google, iCloud, Outlook — or in your booking system
- Reminds the customer before the visit so they don't forget or show up at the wrong time
- Adds a record to your spreadsheet or system
For: clinics, salons, barbershops, gyms, restaurants, hotels — anywhere with appointments or bookings.
Store
A sales consultant who knows every product
Questions about stock, sizes, and delivery come up on the product page — right where someone is ready to buy. A reply an hour later finds them already in another store.
What it does
- Advises right on the product page — knows the name, price and terms from your website
- Knows the whole catalog from your store's product file: suggests alternatives, quotes current prices and stock
- Answers questions about delivery, payment and returns
- Tells the buyer the order status and tracking number — directly from WooCommerce, Horoshop or Prom.ua, or from another system through its API
- Sends a payment link through your LiqPay and knows whether it's been paid; the money goes to you, refunds are in your LiqPay dashboard
- Helps choose: asks what's needed and suggests a good fit
- Collects a contact when an item is out of stock — so there's someone to notify
For: online stores, marketplaces, brands that sell online.
Education
An assistant that guides a student from the first question to results
Education projects lose students not during the course but before it: someone got interested, wrote in, didn't hear back — and signed up elsewhere. And those already studying wait a whole day for an answer to a practical question.
What it does
- Answers about the program, length and price — right away, any time
- Helps pick a course that fits
- Answers questions about the material, if you've uploaded the course knowledge
- Reminds about classes and deadlines on schedule
For: online schools, language courses, exam prep, corporate training, tutors.
Hiring
A recruiter that handles candidates seven days a week
A single job opening gets two hundred applications, and half of them miss the mark. A recruiter spends a week getting to the ten people the opening was meant for.
What it does
- Answers about the job, conditions, pay and schedule — right away
- Runs the initial screening right in the chat
- Screens out unsuitable applicants before they reach the recruiter
- Collects contacts and answers and passes them to the HR manager
- Reminds candidates about interviews on schedule
For: companies that hire regularly, staffing agencies, retail, and manufacturing with high turnover.
Several agents — and none gets mixed up with another
One business, several agents, each with its own role and place: this one answers in the chat window, that one in Telegram, a third wakes up at night on a schedule.
Each has its own conversation with the Builder
You talk about each one separately, and the Builder doesn't carry what you said about one over to another. In a shared feed, that's exactly what it started doing.
Your plan decides how many
One on Free and Starter, three on Pro, unlimited on Business. It's the same limit the dashboard shows.
What's not there yet
Agents don't hand a conversation over to each other: from start to finish, the visitor talks to one agent. It can hand part of the work to another one — “ask the accounting agent about invoices” — and come back with the answer itself. The conversation itself can only be handed to a live person: in the chat window, in your app, in Telegram, Viber, and WhatsApp.
Tell it what role your agent should fill
No need to pick from a list — just describe the task in plain words. Your first working assistant comes out of a single conversation.